Frequently Asked Questions


We work hard to keep BigTime working efficiently and effectively for your firm. That’s why we have regular releases and system maintenance. Read on to learn more.

  • How often are new releases available?
    Releases occur every three to six weeks.
  • Where can I read about new releases?
    Check out our blog to learn about new releases.
  • What do I need to do to update?
    In most cases you will need to do nothing. Occasionally, an update to the sync agent client may be required.
  • I think I found a bug. What do I do?
    Bugs can be reported to support@bigtime.net or by contacting our support team by chat or phone 312-346-4646. If the bug is considered to be critical, or is causing a data issue that could impact many clients, it will be worked on from the time of confirmation until it is resolved. A bug that is not critical will flow through the normal development process, and is generally addressed within a release. All bug fixes go through our normal quality assurance process prior to release.
  • How will I be notified of system maintenance?
    Scheduled maintenance will be performed every Thursday and Saturday from 10:00 PM to 11:00 PM US Central Time. BigTime will attempt to notify customers in advance to perform unscheduled maintenance. However, unscheduled maintenance may be performed without notice.

Where to go from here:

Integration and BigTime

Availability and BigTime

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