Frequently Asked Questons
We work hard to keep BigTime working efficiently and effectively for your firm. That’s why we have regular releases and system maintenance. Read on to learn more.
- How often are new releases available?
Releases occur every three to six weeks. - Where can I read about new releases?
Check out our blog to learn about new releases. - What do I need to do to update?
In most cases you will need to do nothing. Occasionally, an update to the sync agent client may be required. - I think I found a bug. What do I do?
Bugs can be reported to support@bigtime.net or by contacting our support team by chat or phone 312-346-4646. If the bug is considered to be critical, or is causing a data issue that could impact many clients, it will be worked on from the time of confirmation until it is resolved. A bug that is not critical will flow through the normal development process, and is generally addressed within a release. All bug fixes go through our normal quality assurance process prior to release. - How will I be notified of system maintenance?
Scheduled maintenance will be performed every Thursday and Saturday from 10:00 PM to 11:00 PM US Central Time. BigTime will attempt to notify customers in advance to perform unscheduled maintenance. However, unscheduled maintenance may be performed without notice.
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